Guide
Operator Policies
UAE
Etisalat UAE

Etisalat UAE Policy

PolicyValue
Mandatory LanguageArabic, English
Operator code42402
Short code1151
Pin Code length4 digits
Available flowsSubscription (1 day free trial), One-time
Verification Methods availableWi-Fi, Header Enrichment(3g/4g), MO
Prototype

Prototype

Commercial NameEnglish: Etisalat Arabic: اتصالات
Available EnvironmentsStaging, Production
Validation Pattern^(5)\d{8}\b
Mobile Number Portability (MNP)Yes
Disclaimer English flow

By clicking on the above subscribe button, you will agree on the below terms and conditions: You will start the paid subscription after the free period automatically No commitment, you can cancel your subscription at any time by sending “UNSUB KEYWORD” to “SHORT CODE” To get support, please contact abc@abc.com or+971-XXXXXXXXX The free trail is valid only for new subscribers Enjoy Your Free trial for 24 hours Please make sure that your browser is not using any 3rd-party blocking technologies and you have a healthy internet connection for swift access to the content. For full terms and conditions click here

Disclaimer Arabic flow

بالضغط على زر اشترك أعلاه، فأنت توافق على الشروط والأحكام التالية سوف يبدأ الاشتراك المدفوع تلقائياً بعد فترة التجربة المجانية ‫بدون أي التزامات، يمكنك إلغاء اشتراكك في أي وقت عن طريق إرسال XYXYX إلى 1234‬ ‫ للحصول على الدعم ، يرجى الاتصال علي XYXYXYXYXYX ‬ التجربة المجانية صالحة فقط للمشتركين لأول مرة استمتع بفترة التجربة المجانية لمدة 24 ساعة يرجى التأكد من عدم استخدام أي تقنيات حجب من الطرف الثالث على متصفحك والتأكد من وجود اتصال إنترنت جيد لضمان الوصول السريع للمحتوى. للشروط والأحكام الإضافية برجاء الضغط هنا وسياسة الخصوصية برجاء الضغط هنا بالمتابعة، أنت توافق على جميع الشروط والأحكام الخاصة بالخدمة وتوافق على استلام تحديثات حول اشتراكك على رقم الجوال المسجل.

Special Validations

  1. Landing Page should be provided in Arabic and English language.
  2. Landing Page should be displayed in full without scrolling. If scrolling is inevitable, then (1) the product/service name, (2) free trial details, (3) price after free trial, and (4) SMS Deactivation details should be visible without scrolling.
  3. Landing Page should not pop-up without them interacting with a creative.
  4. The Call-to-Action button should display: “Subscribe” in a clear and readable font in case of Subscriptions or “Buy” for One-time Charge cases .
  5. The Call-to-Action button, the price details, and the free trial details should be in the same block in the page without separation by other information.
  6. The price details, and the free trial details should also be placed within the banner, near subscription button and on the top of the page.
  7. The landing page creative should be related to the creative done in the banner and should be highly relevant to the product/service.
  8. Free trail is mandatory (at least 24 hours).
  9. The landing page shall be hosted by the DCB partner and not! This downstream merchant (unless it was approved by Etisalat via email in writing).
  10. Terms and conditions must be clear and in simple language.
  11. Untrue claims, over promising, or false/misleading information is not allowed.
  12. Product/service activation should happen immediately and they should be able to benefit from the product/service immediately. Partner should not save their request to try again at a later time.
  13. When they click the Call-to-Action button, they should receive a confirmation prompt in a pop-up, in a new full page, or in a layer on top of the same page.
  14. They shall not be tracked in a way that exposes their personal data without appropriate consent and legal basis.
  15. In case the partner collect and/or store non-private info from subscribers or through an online tool, the partner shall store such info in a safe and encrypted DB and the partner shall not share these info with any 3rd party

Welcome SMS Samples

Scenario / CasesMessage Template
Subscription - Welcome Message

English: Dear customer, thank you for subscribing to @serviceName. The subscription is free for 24 hours for new subscribers, after which you will be charged AED 12 weekly (VAT included) until you send @unsubKW to @shortcode. For support, please contact: “(Support email)“. You can enjoy the service by visiting “URL”. Username: @username, Password: @password. Terms and conditions: “URL”. To manage content subscriptions, download the My Etisalat app from https://etisalatmobileapp.page.link/addtobill and visit account management..



Arabic: عزيزي العميل، شكرا لك لاشتراكك في @serviceName. الاشتراك مجاني لمدة 24 ساعة للمشتركين الجدد ثم سيتم محاسبتك بمبلغ 12 درهم/أسبوعيا (شامل ضريبة القيمة المضافة) حتى ترسل @unsubKW إلى @shortcode.المساعدة: “(Support email)” ‫يمكنك الاستمتاع بالخدمة بزيارة “URL” . ‫اسم المستخدم: @username ، كلمة المرور: @password ‫الشروط والأحكام: “URL” ‫لإدارة اشتراكات المحتوى، قم بتنزيل تطبيق My Etisalat من خلال https://etisalatmobileapp.page.link/addtobill وزيارة إدارة الحساب