Zain Kuwait | tpay mobile

Zain Kuwait Policy

Policy	Value
Mandatory Language	Arabic English
Operator code	41902
Short code	94010
Pin Code length	4 digits
Available flows	Subscription (Free/ Parking Period model) One-time payment
Verification Methods	Wi-Fi
Commercial Name	English: Zain Arabic: زين
Currency	English: Kuwaiti dinar (KWD) Arabic: دينار كويتي
Available Environments	Staging Production
Validation Pattern	^9659\d7$
Mobile Number Portability (MNP)	Yes
Disclaimer	Disclaimer is placed under the Subscribe button Disclaimer should contain the below details: - Subscription overview - Price and frequency - Any free trial availability - Unsubscribe method English You will subscribe in (Service name) for (Price per Frequency). To cancel your subscription, for (operator name) subscribers please send (Keyword) to (Shortcode). To cancel from the site please go to [URL] and click on (unsubscribe). For any inquiries, please contact us at (+xxx-xxxxxxxx) or by email at (example@email.com). Arabic ستشترك في (Service name) مقابل (Price per Frequency). لإلغاء اشتراكك، لمشتركي (operator name)، يرجى إرسال (Keyword) إلى (Shortcode). للإلغاء من الموقع يرجى الذهاب إلى [URL] والنقر على (إلغاء الاشتراك). لأية استفسارات، يرجى الاتصال بنا على (+xxx-xxxxxxxx) أو عبر البريد الإلكتروني على (example@email.com). تطبق الشروط و الاحكام.

Please note that Zain operator mandates the checkout redirection flow so they will be redirected to operator checkout to complete the subscription and then redirect back to the service.
Cancellation from the service should be without Pincode verification.
Subscribe button on LP must be “Get PIN”.
To mention price and free Trial under Subscribe.
Second-time subscribers must be with parking period instead of initial payment.
MO cancellation is handled by the operator (Not needed to be mentioned in Welcome SMS) and not to be sent from the tpay side.
1 Day free is mandatory.
Unsub Keyword should be Unique and related to the service Name.
Welcome SMS should contain only the instructions to use the service. No need to mention cancellation KW or Price point.

Please find the most common issues as follows:

No cancellation with PIN code. Only direct cancellation is supported. - Cancellation API will respond with an error, but the cancellation will be successful within a second. So, ignore the API response and depend on the Push Notification. Display to them this message:

“عملية الالغاء قيد التنفيذ، برجاء انتظار رسالة التأكيد” or “cancellation in progress, please wait for the confirmation SMS”.

Scenario / Cases	Message Template
Subscription - Welcome Message	English To access the service (service name) please use this link (URL). And for support, please contact us at (support Email) Arabic للاستمتاع بخدمة (service name) اذهب الى (URL) لأية استفسارات يرجى التواصل معانا على (Support email).