Guide
Operator Policies
KSA
Zain KSA

Zain KSA

PolicyValue
Mandatory Language
Arabic
English
Operator code42004
Short code708900
Pin Code length6 digits
Available flowsSubscription (Parking Period) & One-time-Payment
Verification MethodsWI-FI / PIN code MO
Commercial Name

Operator name that should be used in

Arabic: زين

English: Zain

Currency

English: SAR

Arabic: ريال سعودي

Available EnvironmentsStaging Production
Validation Pattern^(5)\d8\b
Mobile Number Portability (MNP)No
Disclaimer

Disclaimer is placed under the Subscribe button

English:

You will subscribe in (Service name) for (Price per Frequency). To cancel, send an SMS containing the word (UNSUBKW) to (shortCode). For any inquiries, please contact (support email).

Arabic:

سوف تشترك في (service name) مقابل (price) في (frequency). لإلغاء الخدمة برجاء ارسال رسالة نصية تحتوي على كلمة (Unsub KW) إلى رقم (shortcode). للدعم والاستفسارات، برجاء التواصل معنا على (support Mail).

Special Validations

1- Subscribe button on LP must be “Get Pin”

2- Second-time subscribers must be with the Parking period subscription Model.

3- MO cancellation is sent by the operator (Not needed to be mentioned in Welcome SMS).

4- Price is 15% VAT exclusive
5- Unsub keywords should be “C” followed by the service keyword
6- Merchants should not send the cancellation message as it is already sent from the operator’s side

Welcome SMS Samples

Scenario / CasesMessage Template
Subscription - Welcome MessageEnglish:

Dear Customer, To access the service, please use the following URL: (URL) For any queries, please contact example@email.com


Arabic:

عزيزي المشترك, للدخول و الاستمتاع بالخدمة, من فضلك استخدم الرابط التالي example@email.com لاي استفسار, من فضلك راسلنا على