Guide
Operator Policies
Oman
Ooredoo Oman

Ooredoo Oman Policy

PolicyValue
Mandatory Language
Arabic
English

Operator code

42203

Short code

91230

Pin Code length

6 digits

Available flows

- Subscription (Parking Period and Initial Payment models).
- One-time Payment.

Verification Methods available

- Wi-Fi (pin code flow)
- HeaderEnrichment (3g/4g)
- MO

Commercial Name

English:
Ooredoo
Arabic:
اوريدو

Available Environments

Staging.
Production.

Validation Pattern

^968\d8$

Mobile Number Portability (MNP)

Yes

Disclaimer

Disclaimer is placed under the Subscribe button

English

You will subscribe in (Service name) for (Price per Frequency). To cancel your subscription, for (operator name) subscribers please send (Keyword) to (Short code). To cancel from the site please go to [URL] and click on (unsubscribe). For any inquiries please contact us at (+xxx-xxxxxxxx) or by email at (example@email.com).

Arabic

ستشترك في (Service name) مقابل (Price per Frequency). لإلغاء اشتراكك ، لمشتركي (operator name) ، يرجى إرسال (Keyword) إلى (Short code). للإلغاء من الموقع يرجى الذهاب إلى [URL] والنقر على (إلغاء الاشتراك). لأية استفسارات ، يرجى الاتصال بنا على (+ xxx-xxxxxxxx) أو عبر البريد الإلكتروني على (example@email.com).

Special Validations

Special Validation:

  • The below statement is required to be mentioned every place the price points are mentioned, disclaimers, landing pages, SMSes, etc.
Price includes 5% VAT
تتضمن التعرفة 5% ضريبة القيمة المضافة
  • Pls make the Pricing font mentioned under the button equivalent to Subscribe and View pros font. Your pricing should look like this.

Charges : OMR (Price) per day ( +5% VAT added). This is an auto-renewal service.

  • Subscribe or Confirm Button on the Pincode page must be ( Confirm).
  • Charges sentence on T&C should be copied under subscribe and confirm button, it should be bold and clearly mentioned for customer

Welcome SMS Samples

Scenario / Cases

Message Template

Subscription - Welcome Message (Sent from Partner Side)

English

Congratulations, you have successfully subscribed to Service Name. You have been charged OMR Price to access the service for the next Y day(s). The service will be automatically renewed for another OMRX every Y day(s). You can unsubscribe anytime by sending UNSUB KEYWORD to SHORTCODE.

Arabic

ﺗﻬﺎﻧﻴﻨﺎ ، ﻟﻘﺪ ﺍﺷﺘﺮﻛﺖ ﺑﻨﺠﺎﺡ ﻓﻲ Service Name. ﻟﻘﺪ ﺗﻢ ﺗﺤﺼﻴﻞ price ﺭﻳﺎﻝ ﻋﻤﺎﻧﻲ ﻣﻨﻚ ﻟﻠﻮﺻﻮﻝ ﺇﻟﻰ ﺍﻟﺨﺪﻣﺔ ﻟﻠﻴﻮﻡ Y ﺍﻟﻘﺎﺩﻣﺔ. ﺳﻴﺘﻢ ﺗﺠﺪﻳﺪ ﺍﻟﺨﺪﻣﺔ ﺗﻠﻘﺎﺋﻴًﺎ ﻣﻘﺎﺏﻞ OMR X ﺁﺧﺮ ﻛﻞ ﻳﻮﻡ Y. ﻳﻤﻜﻚ ﺇﻟﻐﺎﺀ ﺍﻻﺷﺘﺮﺍﻙ ﻓﻲ ﺃﻱ ﻭﻗﺖ ﺑﺈﺭﺳﺎﻝ UNSUB KEYWORD ﺇﻟﻰ SHORTCODE.

Subscription with Free Trial (Sent from Partner Side)

Congratulations, you have successfully subscribed to Service Name X day(s) FREE TRIAL. Then the service will automatically renew for another OMR X every Y day(s). You can unsubscribe anytime by sending UNSUB KEYWORD to SHORTCODE.

Renewal Message (Sent from Partner Side)

Congratulations, your Service Name subscription has been renewed. You have been charged OMR X to access the service for the next X day(s). Then the service will automatically renew for another OMR X (Main Price Point) every X day(s). You can unsubscribe anytime by sending UNSUB KEYWORD to SHORTCODE.

Already Subscribed Message (Sent from Partner Side)

Looks like you are already subscribed to Service Name. If you wish to unsubscribe, please send UNSUB KEYWORD to SHORTCODE.

Low Balance - Subscription (Sent from TPAY Side)

Sorry, you do not have sufficient balance to subscribe to Service Name. Please recharge your account and try again. Visit www.ooredoo.om to recharge.

Low Balance - Renewal (Sent from TPAY Side)

Sorry, you do not have sufficient balance to renew Service Name. Please recharge your account and try again. Visit www.ooredoo.om to recharge.

Pre-Renewal Message (Sent from TPAY Side)

Your Service Name subscription will be automatically renewed on DD-MM-YYYY. You can stop the automatic renewal by sending UNSUB KEYWORD to SHORTCODE.

Unsub Message (Sent from TPAY Side)

You have successfully unsubscribed from Service Name and will not be able to enjoy the service anymore. To subscribe again for OMR X for Y day(s), please send SUB X to Short Code.

Other Failure - Sub (Sent from TPAY Side)

Sorry, you cannot subscribe to Service Name at this moment. Please try again later. For more details please contact Helpline email / contact number WhatsApp Link

Other Failure - Unsub (Sent from TPAY Side)

Sorry, you cannot unsubscribe from Service Name at this moment. Please try again later. For support, please contact Helpline email / contact number or click here WhatsApp Link

Invalid keyword - Active customer (Sent from TPAY Side)

You have sent an invalid keyword. You are currently subscribed to Service Name. To unsubscribe from the service, please send UNSUB KEYWORD to SHORTCODE.

Help Keyword - Active customer (Sent from TPAY Side)

You are currently subscribed to Service Name. To unsubscribe, please send UNSUB KEYWORD to SHORTCODE.

Help Keyword - Not Active customer (Sent from TPAY Side)

You are currently not subscribed to Service Name. To subscribe, please send SUB X to Short Code. You will be charged OMR X every Y day(s).

STOP Keyword (Sent from TPAY Side)

You have successfully unsubscribed from all services active on Short Code and you will not be able to enjoy the services anymore. Please send Help to Short Code for more information.