Guide
Operator Policies
Qatar
Ooredoo Qatar

Ooredoo Qatar Policy

PolicyValue
Mandatory LanguageArabic, English
Operator code42701
Short code92413 , 92391
Pin Code length6 digits
Available flows
Subscription (Parking Period)
One-time
Verification Methods available
Wi-Fi
Header Enrichment (3G/4G)
MO
Commercial Name
Arabic: أوريدو
English: Ooredoo
Currency
English: QAR
Arabic: ر.ق
Available Environments
Staging
Production
Validation Pattern^(3|5|6|7)\d7\b
Mobile Number Portability (MNP)Yes
Disclaimer

Disclaimer is placed under the Subscribe button

English:

If you are a new customer you will subscribe in [Service name] for a 1-day free trial period, then you will be charged [Price per Frequency] (auto-renewal). You can unsubscribe at any time; to cancel from the site please go to [URL] and click on [unsubscribe] or for Ooredoo customers to unsubscribe send [UNSUB Keyword] to 92413 for free Your subscription will be automatically renewed every day until you unsubscribe. Standard data browsing costs will be applied. To make use of this service, you must be more than 18 years old or have received permission from your parents or person who is authorized to pay your bill. There will be additional charging in service. For any inquires, please contact us on [Support email].

Arabic:

إذا كنت عميلا جديدا، فستشترك في [service name] لفترة تجريبية مجانية مدتها يوم واحد ، ثم سيتم محاسبتك [price/frequency]، ويمكنك إلغاء الاشتراك في أي وقت. للإلغاء من الموقع، يرجى الانتقال إلى [URL] والنقر فوق [إلغاء الاشتراك] أو لعملاء أوريدو لإلغاء الاشتراك بإرسال [UNSUB Keyword] إلى الرقم 92823 مجانا. سيتم تجديد اشتراكك تلقائيا كل يوم حتى تقوم بإلغاء الاشتراك. سيتم تطبيق تكاليف التصفح المعتادة. للاستفادة من هذه الخدمة، يجب أن يكون عمرك أكثر من 18 عاما أو قد حصلت على إذن من والديك أو الشخص المسؤول بدفع فاتورتك. سيكون هناك رسوم إضافية في الخدمة. لأية استفسارات ، يرجى الاتصال بنا على [Support email].

Special Validations

  • Disclaimer appears without scroll

  • Free trial should be mentioned beside the price in days, not hours.

  • Price to be written above the subscription button clearly with space from the disclaimer text.

  • Price size not less than 15 pt and bold.

  • Price with free trial should be mentioned in all pages and in the welcome message.

  • Extra charges method should be clearly clarified in details.
  • The whole flow should be in the same language, including SMS.

  • Cancellation keyword & short code should start with Unsub like “UNSUB JOKES”, نكت غ. and Mention that it is for free.

  • The landing page should clearly mention if there are any non-compatible handsets for the contents provided.

  • The CTA button on the OTP page should be “confirm” تأكيد.
  • The CTA button on the OTP page should be “Subscribe” أشترك.

  • It is not allowed to translate “Ooredoo” to Arabic as it’s a branding name.

  • Price: - Contrast color from the background - Above or below subscribe button - Font size 15 - Bold - Mention beside service name with the same size of service name - Add “(Auto-Renewal)” next to the price point

  • No initial payment

  • Ooredoo Qatar has silent hours which means that in this hours TPAY and partner should not send any message to them.

Welcome SMS Samples

Scenario / CasesMessage Template

Subscription - Welcome Message

English

Congratulations, you have successfully subscribed to (Service Name). You have been charged QR (price) to access the service for (frequency) days. This service will automatically renew for QR (price) on (DD-MM-YYYY) at (HH:MM:SS). You can unsubscribe anytime by sending (UNSUB KEYWORD) to 92413. Click here: (link) and enjoy the service!

Arabic

تهانينا، لقد اشتركت في (Service Name) بنجاح! وتم احتساب (price) ر.ق مقابل استخدام الخدمة لمدة (frequency) يوماً. سيتم تجديد الاشتراك بالخدمة تلقائياَ مقابل (price) ر.ق يوم (DD-MM-YYYY) الساعة (HH:MM:SS). يمكنك إلغاء الاشتراك في أي وقت بإرسال (UNSUB KEYWORD) إلى 92413. اضغط هنا (link) واستمتع بالخدمة!